19 (3)
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2019
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catalogue – 43669
ANTINOMIES
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Trakhtenberg, Anna

Empirical research conducted in the Ural Federal District in 2011 suggests that low trust in government in Russia serves simultaneously as inducement and barrier to adoption of e-government services, while high trust in government is rather a barrier. Highest e-government readiness has been demonstrated by citizens with average trust in government and satisfaction with off-line service quality. 
Keywords: e-government, e-readiness, technocratic utopia, technology acceptance model, trust in government.

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